Refund policy

Faulty, damaged or not as described: contact us with your order number and a photo. We'll replace the item or refund you, and you don't need to send it back. Please tell us within 30 days where you can, but your rights under Australian Consumer Law aren't limited to 30 days.

Change of mind: we don't offer refunds or returns if you change your mind, because items ship directly from our supplier. This doesn't affect your rights under Australian Consumer Law.

Cancellations: contact us before your order ships and we'll cancel it for a full refund. Refunds go back to your original payment method. We process them within 5 business days, and your bank may take longer to show them.